All Announcements

Slack Upgrade! Approve, track and chat with SuperPath Assist

Improvement

Approve requests, check your learning and ask the AI Assistant, all without leaving Slack.

The SuperPath app for Slack has been rebuilt from the ground up. It used to tell you when something happened. Now you can act on it, right where you already work. And it is now listed and approved in the Slack Marketplace.

The problem we've solved

Notifications in Slack were useful, but they were one way. A manager would see that a learning request was waiting, then have to open SuperPath, find the request and approve it. A learner would get a reminder, then go looking for what was actually due. A shared course link was just a link.

Every one of those steps is a small reason for things to sit and wait. Approvals stall, reminders get skimmed, and the answer to "who is overdue?" means somebody building a report.

What's new

  • Approve and decline in one tap. Learning requests, step approvals, assignment approvals and self registrations arrive with Approve and Decline buttons on the message. Add an optional due date when you approve, or a reason when you decline. The learner is told straight away, and the message updates to show what you decided.
  • My Learnings, inside Slack. Open the SuperPath app and the Home tab shows each person what is overdue, due soon and in progress, with a button to carry on.
  • Rich previews for shared learning. Paste a Pathway or course link into any channel and it becomes a card with the cover, description and duration. Click it to see your own progress, privately. Nobody else sees it.
  • The AI Assistant, in a direct message. Ask "Who is overdue on compliance training?" or "Which teams have the lowest engagement?" and get an answer from your SuperPath data in seconds, with sources and a link to the full picture. It reads your SuperPath data only, never your Slack messages, and anything it prepares is confirmed in SuperPath before it changes.
  • You choose what gets sent. Admins switch twelve notification categories on or off, from new learning and due reminders through to approvals, certificates, discussions and admin updates.

Built to be safe

  • Every action is taken as the person who pressed the button, with their normal SuperPath permissions.
  • People link their Slack account once, the first time they press a button.
  • The app only sends direct messages. It never posts in channels on its own.
  • Your data stays in your SuperPath region, whether that is the US, Australia or Europe.

Existing customers: set Slack up again to switch it all on

The new app brings new settings to the Slack integration, so an existing connection needs to be removed completely and set up fresh. An Owner or Admin can do it in a couple of minutes:

  • Go to Settings, then Integrations, open the Slack tile and click Manage.
  • Click Disconnect from Slack and confirm.
  • Click Delete integration at the bottom of the window, then Confirm delete.
  • Back on the Slack tile, click View Details, then Add to Slack, and click Allow.
  • Choose which notification categories to send and click Update Slack.

Your notification categories start again from their defaults, and everyone's Slack account is unlinked, so each person links theirs again the first time they press a button.

The AI Assistant in Slack needs a paid Slack plan and is available to the roles your organisation allows in SuperPath. AI can make mistakes, so check anything important before you act on it.

Full details are in How to connect your organisation to Slack, How to Approve and Decline Requests in Slack, How to Use SuperPath in Slack and How to Use the AI Assistant in Slack.